Automation industry is currently looking for a Service Operations Manager (Document Solutions) to be based in Midrand Midrand, Gauteng. The CSSD Service Operations Manager is accountable for the management and delivery of the the Hardware Service portfolio to all customers and Channel Partners. The responsibilities include the overall performance management of critical service areas in the CSSD department which are: Field Service, Hardware training. Management of Hardware Service Products and Solutions. Management of hardware service portfolio
Our client requires the services of a Software Engineer (Advanced) - Midrand/Menlyn/Rosslyn/Home Office migration/transformation of existing BMW IT Service Management processes and services from BMC Remedy platform to ServiceNow related to key topics included in the scope of services supported. Analyse KPIs to identify trends and Conducting IT service quality assurance, monitoring, and analyzing performance issues to ensure service standards levels of support, managing incidents, and ensuring continuous operation of IT services. Focusing on continual
is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and functionalities Providing Desktop and Technical Support services Providing workstations related support for Absa troubleshooting associated issues. Mapping network printers Service Delivery Working together as a team to reach department/team's each other. Working together as a team to improve service delivery Helpdesk Support Providing remote support Ticket Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting
client representatives, service providers and other areas within Service Management
is currently looking for a Manager Communications and Stakeholder Management on a temporary basis. JOB the company's Communications and Stakeholder Management strategy and framework and associated tools and experience in Stakeholder relations, Stakeholder Management and Corporate Communication related fields. Minimum Minimum 3-5 years' experience in management or at a supervisory level. Experience in developing successful
experience in Stakeholder relations, Stakeholder Management and Corporate Communication related fields.
Our client requires the services of a Technology Integrator ( Expert) - Midrand/Menlyn/Rosslyn/Home Office resolve IM (Incident Management) tickets Action and resolve CIM (Critical Incident Management) tickets as required PM (Problem Management) tickets as identified Action and coordinate CM (Change Management) tasks and tickets work experience AGILE Project Management knowledge Quality Management Deep Knowledge of Linux Vormetric
Our client requires the services of a Software Engineer (Senior) – Midrand/Menlyn/Rosslyn/Home Office configuration management in IT Network Operations Contribute to the evolution of config management processes data flows between multiple CMDBs and network management systems Advance automated discovery processes data (e.g., for capacity, lifecycle, or problem management) Engage regularly with stakeholders: comprehend on how to best utilize the available solutions Manage problems, changes, and incidents Establish and
global IT solutions, focusing on Privileged Access Management using tools like CyberArk, BeyondTrust, or Thycotic ITIL and ITSM such as Problem-Incident-Change Management processes - Deep knowledge of Confluence, Jira Requirements: - Identity and Access Management - Privileged Access Management (CyberArk, BeyondTrust, or Thycotic) appropriate mitigation strategies - Configuration Management - Strong analytical and troubleshooting skills Professional (CISSP), Certified Information Security Manager (CISM), or vendor-specific PAM certifications (e
highly skilled and experienced Security Operations Manager to oversee and enhance our security operations The successful candidate will be responsible for managing security personnel, developing security protocols organization. Leadership and Management: Proven leadership skills with experience in managing and motivating a diverse and emergency situations Risk Assessment and Management: Expertise in conducting security risk assessments policies, procedures, and incidents to staff, management, and external stakeholders. Experience in preparing