technical support and training to staff (both in person and remotely), as well as managing IT assets and software protocols. Provide user support and training as required. Manage and update the IT asset register. Software: and updated. Provide user support and training. Networking: Manage networks across the organization. Troubleshoot
(ITSM) OPS Advanced Training OPS Basic Training Problem Management (PM) Release Planning Start Up Management
providing support and training to end-users. Key Performance Areas: Data and Flow Management: Monitor and manage conduct effective training sessions. Backup Disaster Recovery and Security Management: Develop and maintain
customer requirements • Technical training and support of customers on management systems and/or areas of specialization objects maintained • Technical training and support of customers on management systems and/or areas of specialization
effective training sessions.Backup Disaster Recovery and Security Management:
Training on vendor sales tools Training on vendor processes and systems Managing the certification level of
and coordinating: Product Training Sessions iCase Studies Contract Management: Assist in ensuring that
Responsible for providing presales technical support and service to customers of the Company. Works with business practice and sales to develop and execute compelling solution propositions for the Company, Resellers and their end users. Assists smaller resellers with implementation for their custome
Essential Skills Requirements:
- Strong conceptual skills
- Strong knowledge in software engineering with a focus on cloud architectures
- Very strong knowledge in Java, Linux, AWS technologies, and relational databases
- Strong knowledge in version control syste