Key TASKS : Provide both on and off-site technical support and consultancy to prospective and existing
customer-focused Pump Specialist to join our team as Technical Customer Support. As part of this role, you'll spearhead spearhead the development and optimisation of our technical support services for our customers and service partners maintained for management. Providing direct technical and commercial support to our external service partners.
player. Responsibilities • Providing timely technical support to customers via various channels such as provide step-by-step technical help, both written and verbal. • Attend to all logged support incidents and calls Manage and perform code deployments. • Provide technical support & consultation services on the supported 2 years prior experience providing L1/L2 technical support • Strong troubleshooting and critical thinking
diagnosing possible hardware and software issues. Technical Support Responsibilities: Identifying hardware and
the server farm Provide 1st & 2nd line technical support to users nationally Oversee back-office administration
server farm
Provide 1st & 2nd line technical support to users nationally
Oversee back-office
quantity indicators. Technical Support: Provide expert-level technical support and troubleshooting assistance
operational manuals 2nd and 3rd level technical operational support for developers (technical end users
operational manuals 2nd and 3rd level technical operational support for developers (technical end users
for providing specialist, high-level technical advice, and support for installing, testing, tuning, optimising – 3 years plus experience providing L1/L2 technical support • Must have DevOps and Support experience