a crucial role in ensuring that clients receive timely and effective technical support, thereby contributing of calls are resolved per day.
for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident Coordinator important part for this role as this creates strict timelines for a Service Desk Agent to work within. tracking of parts Understand Engineer scheduling processes Knowledge and/or undertraining of parts shipping behavior and willingness to assist the users at all times Ensure 98% of all calls are answered within 30 seconds
capabilities
performance, scale and user experience, then come and be part of our dedicated and successful team Qualifications:
performance, scale and user experience, then come and be part of our dedicated and successful team. Qualifications:
where he/she has the chance to come in early and be part of an already established revenue generating successful
remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the existing sites - this may require travel from time to time.
Working effectively with a team or those outside
client expectations and Nedbank standards. Improving time to market.
Engineers with MCSE certification to be based full time at our Midrand offices. The First Line Support Engineer from an Engineer at all times. The First Line Support Engineer must, at all times, understand the sensitive customer-focused and must strive to return the customer to a working state. Ensure the user is issued with a reference
service levels, response times, and customer satisfaction Collaboration: Work closely with the Operations experience required Experience / knowledge of DevOps A working knowledge of WFM platforms, ideally Calabrio An