As the IT Service Management Administrator, you will be responsible for providing the general support a deep understanding of ITIL and experience in service delivery, incident, and problem management, change management, request management, CMDB and continuous service improvement. If you are a dynamic professional RESPONSIBILITES: Administer and maintain the ITSM service desk platform FreshService Customize the ITSM tool workflows, automation rules, and service catalogue items. Define and manage service-level agreements (SLAs).
As the IT Service Management Administrator, you will be responsible for providing the general support a deep understanding of ITIL and experience in service delivery, incident, and problem management, change management, request management, CMDB and continuous service improvement. If you are a dynamic professional RESPONSIBILITES: Administer and maintain the ITSM service desk platform FreshService Customize the ITSM tool workflows, automation rules, and service catalogue items. Define and manage service-level agreements (SLAs).
qualification.
currently looking to employ a Level 1 IT Field Service Technician based in Port Elizabeth. A wonderful Relevant IT qualification . Must have a valid driver's license. Basic understanding of computer hardware
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awaits you. Requirements: Willingness to travel . Driver's License is essential . Minimum 2-3 year's experience PC technologies . Advanced knowledge of printer driver installations . Advanced knowledge of photocopier limited to: Attend to field service calls. Attend to workshop repair calls. Service, maintain, and repair customer accurately update and close service calls. Attend to a target of 5 service calls per day subject to availability requirements. Attend to service calls in the Eastern Cape region. Attend to service calls within required
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existing content supply portfolio of applications and services Design, develop, modify, implement, and support existing content supply portfolio of applications and services • Design, develop, modify, implement, and support
operational implementation plans and associated service delivery processes, methods and techniques pertaining