and problem-solving skills to deliver support services for business applications. • The successful candidate customers: Analyse recurring incidents on the service desk and solve through interaction with key stakeholders to determine cause of issues and appropriate corrective action. • Provide system knowledge and consultancy integrity within the system. • Ensure all critical services/systems are monitored. • Provide clear, professional
integrity and security. • Service provider management - manage relationship with service providers' providing providing data related services to the FIC. • Project management - adhere to project management standards and architecture design. • Service provider management - an experience in managing service providers is an advantage