monitoring the Mainframe alerts/events providing first-level investigation on system-related issues and performing Ability to function on a team and possess good communication skills. PC/Workstation basic skills. 24x7 monitoring Mainframe systems. Respond to requests promptly and communicate results when required. Document events and participate Strong problem-solving ability and skills in communicating. Ability to work under pressure and work a variety Etiquette. Troubleshoot operational issues as 1st level support and notify appropriate support personnel
(internal and external) are required at an advanced level. This will involve algorithm/software development appropriately captured and produce advanced professional level reports, publications, conference contributions
(internal and external) are required at an advanced level. This will involve algorithm/software development appropriately captured and produce advanced professional level reports, publications, conference contributions
Application Support Team). Continuously adhere to Service Level Agreements (SLA's) for all internal and external