Incidents and Service request according to ITIL standards • Follow up on existing and outstanding tickets escalate accordingly • Continuously update calls logged during the call life-cycle • Work closely with resolver timely updates are sent to requestor • Logging of calls with outside suppliers / Business partners • Takes accountability for incident management as per ITIL standards and best practice • Respond to all customers within computer applications • 1-3 years of experience in a call desk environment/ user support • Previous experience
accuracy and quality.
experience with Network & Web security, API calls, REST & SOAP, Git, GitHub, Advanced Windows Experience – Network security & Web security API calls, REST & SOAP Version controlling - Git Issue
the company’s products inside out. They are often called upon to provide support to clients to be able to
the company's products inside out. They are often called upon to provide support to clients to be able to
company's products inside out. They are often called upon to provide support to clients to be able to
positions visit our website www.hi-tech.co.za or Call us on 021-001-0000 and quote this advert. Please
monitor Standard Operating Procedures (SOPs) to maintain high performance and ethical standards. • Manage ensuring timely delivery and adherence to quality standards. • Utilize project management tools and methodologies operations comply with relevant regulations and standards. • Identify potential risks and develop strategies
monitor Standard Operating Procedures (SOPs) to maintain high performance and ethical standards. Manage ensuring timely delivery and adherence to quality standards. Utilize project management tools and methodologies operations comply with relevant regulations and standards. Identify potential risks and develop strategies
Very good working knowledge of BPMN and UML standards. Business Analysis diploma/certification (advantageous) Very good working knowledge of BPMN and UML standards. Business Analysis diploma/certification (advantageous)