vision for product language and content across customer journeys
Infrastructure Services: Where Challengers and Innovators Thrive.
We are seeking a Customer Service excellent communication abilities, and a customer-centric approach to service delivery.
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What expertise:
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding
Infrastructure Services for a Journey Beyond Work.
We are seeking a Customer Service Engineer be responsible for providing high-quality customer service and technical support to our clients. This issues, providing timely solutions, and ensuring customer satisfaction through effective communication and
What you’ll do:
management, and optimization of lending products and services. This is an excellent opportunity for a dynamic Assist in conducting market research to identify customer needs, competitor offerings, and industry trends acceptance criteria based on business objectives and customer feedback. Collaborate with cross-functional teams Analyse data related to lending products, such as customer behaviour, usage metrics, and performance indicators to inform decision-making. Provide support to customers using lending products, including answering inquiries
certification
Essential: IIBA certification FTI certification Banking experience SAFe certification and experience Agile the detail spectrum. Senior, Business Analyst, Banking, Jira, Confluence, Aris, SAFe, process mapping
Consulting , A leading consulting house is seeking the services of a APPLICATION SUPPORT ANALYST ( CIB) who will & Payment Applications for our specialist banking client. The focus of the role is to provide support support to various user communities across the bank. Responsibilities will include: 24/7 Support. Knowledge Payments. Knowledge of SWIFT message standards, SWIFT Service offerings and related systems. Knowledge of Anti-Money thinking leader within the corporate investment banking arena
Performance Areas
Customer Service
- Receive calls from senior customer engineer/ help desk.
- Escalate problems to senior customer engineer if necessary.
- Provide temporary
that the problem is resolved.
- Ensure all customer queries are attended to and resolved within agreed
infrastructure to provide stable, dependable
services, by working with specialists.
- Replace faulty
/>CSN Support
- Respond to remote/satellite customer call-outs (hardware, software and network calls)
including marketing, sales, compliance, and customer service You have experience working with annuity-based are met. You have a customer-focused mindset . You will need to understand customer needs and preferences if you have experience working with App based services and have a system integration orientation. Your years in a similar role within the financial services / insurance sector Microsoft Suite proficiency required
the telecommunications sector is seeking for an Insurance Product Manager on a contract duration of 12 months wealth of insurance experience to enhance the creation and development cutting-edge insurance products bridging the gap between telco capabilities and the insurance opportunities that exist, ensuring that the 7 their unique markets. Responsibilities: Champion Insurance Management Product Strategy & Execution Spearhead experience with experience at an insurance product development in banking bank, telco, or other relevant digital