We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
with 5+ year’s quality management experience in a Call Centre environment to join their team on a 3 year
adaptability to different personality types 1 year call centre experience in the igaming sector .
frameworks would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive Extensive experience in managing a team within a call center or customer support environment. Experience in (e.g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and documentation and communication purposes. Familiarity with call centre technologies and software. Basic understanding not limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction
frameworks would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive Extensive experience in managing a team within a call center or customer support environment. Experience in (e.g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and documentation and communication purposes. Familiarity with call centre technologies and software. Basic understanding not limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction
deployments of them. Support of Information Systems in call center environments. Systems development / specifications
and the administration of key Microsoft System Center products to ensure a secure and efficient computing System Center Configuration Manager (SCCM) for software deployment and updates. Manage System Center Service problem management. Support and Maintain System Center Operations Manager (SCOM) for proactive monitoring experience in System Center Configuration Manager. At least 3 years' experience in System Center Service Manager Manager. At least 3 years' experience in System Center Operations Manager. At least 3 years' experience in
and the administration of key Microsoft System Center products to ensure a secure and efficient computing System Center Configuration Manager (SCCM) for software deployment and updates. Manage System Center Service problem management. Support and Maintain System Center Operations Manager (SCOM) for proactive monitoring experience in System Center Configuration Manager. At least 3 years' experience in System Center Service Manager Manager. At least 3 years' experience in System Center Operations Manager. At least 3 years' experience in
Our client, a prominent IT and data center infrastructure provider headquartered in Bryanston, Johannesburg Johannesburg, is seeking a skilled and visionary Data Center Solutions Architect to join their dynamic team industrial and commercial experience with an Data Center Infrastructure skill set At least 2 years' experience