unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
Reference: HC003402-Retla-1 Purpose To lead the Data Centre Infrastructure and Cloud Computing Solutions team with full end-to-end solutions, including Data Centre Infrastructure design and build, Private, Public Sizwe governance model. Experience Required: Data Centre's Infrastructure and Hyperconverged technologies
Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc) Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc)
Assurer - Call Centre Our client is looking for a Quality Assurer to work at a call centre. Applicant
documentation and handover to maintenance / call centre and accepting handover from presales for new engineer role PABX certifications Avaya IPO, ACCS (call centre) certifications and experience Solid networking and maintenance of VoIP based PABX systems and call centres Working knowledge of different provider links
is looking for a Quality Assurer to work at a call centre. Applicant must have relevant qualifications
WhatsApp requests and queries in an inbound call centre environment, maintaining standards of high customer service desk analysts possess competency in call centre management tools. Monthly Salary: Market related
WhatsApp requests and queries in an inbound call centre environment, maintaining standards of high customer service desk analysts possess competency in call centre management tools. Monthly Salary: Market related
10 years of experience in technology, contact/call centres, grant management, or related fields. Proven
and validation. Master Data Management Act as an agent for data governance policies and standards, and and support the various partners within the MD Centre of Excellence, external suppliers, and third parties Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly