across the call centre, contributing significantly to our overall success. Operational Call Centre experience reporting systems.
Qualifications & Experience:
Skills
Our client, a prominent player in CRM and Contact Centre solutions within the Southern African region, is exceptional customer service skills and practical experience in configuring and supporting CRM systems. DUTIES: documentation. REQUIREMENTS: Minimum 2 years' experience providing end user support to customers for CRM (application support). Good understanding of call centre environments and equipment. Good understanding troubleshooting essential. Experience working with Odoo and Python coding beneficial. Experience working with databases
architecture, data mapping Full adherence to ERP Centre of Excellence SOPs Optimal configuration of system quality and timeframes Ongoing monitoring of ITSM calls and TPR's to proactively ensure optimal support service standards and SLA's QUALIFICATIONS & EXPERIENCE National Diploma or BCom degree in Finance/Accounting/Human certification 5 to 7 years SAP ERP Payroll support experience Experience in integration of SAP FI, HR, Payroll & & Time Management Knowledge and experience in SAP payroll Rules and Schemas SAP Time Management certification
architecture, data mapping Full adherence to ERP Centre of Excellence SOPs Optimal configuration of system quality and timeframes Ongoing monitoring of ITSM calls and TPR's to proactively ensure optimal support service standards and SLA's QUALIFICATIONS & EXPERIENCE National Diploma or BCom degree in Finance/Accounting/Human certification 5 to 7 years SAP ERP Payroll support experience Experience in integration of SAP FI, HR, Payroll & & Time Management Knowledge and experience in SAP payroll Rules and Schemas SAP Time Management certification
Acumen: Understanding of financial principles and experience in managing budgets, revenue, and expenses.
Acumen: Understanding of financial principles and experience in managing budgets, revenue, and expenses. Marketing Marketing and Customer Service Experience: Knowledge of marketing strategies and customer service best satisfaction and retention. Technology Integration: Experience in integrating technology solutions to optimize optimize practice operations and enhance patient experience. Strong interpersonal and communication skills Protection of Personal Information Act, Act 4 of 2013 (“POPIA”).
Acumen: Understanding of financial principles and experience in managing budgets, revenue, and expenses. Marketing Marketing and Customer Service Experience: Knowledge of marketing strategies and customer service best satisfaction and retention. Technology Integration: Experience in integrating technology solutions to optimize optimize practice operations and enhance patient experience. Strong interpersonal and communication skills Protection of Personal Information Act, Act 4 of 2013 (“POPIA”).
Qualifications are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure
target potential clients through networking, cold calling, and other sales strategies. Develop and maintain technical team to ensure client needs are met. Proven experience as a Sales Representative or similar role in results-driven approach. At least 3 years of working experience in similar environments and with the same technology
business development process by participating in sales calls, assisting with proposal development, and delivering Expertise & Skills: Minimum of 5 years of experience as a Sage 200 Consultant Certified Sage 200 Evolution inventory management and fixed assets management Experience working on SQL Server, Basic SQL Scripting Bonus