Do You Have What It Takes? Are you energetic and an innovative out of the box thinker? Do you have a great “can-do” attitude? Are you passionate about providing exceptional service and solutions that matter? Do you enjoy working in a high paced ever-changing environment? Our employees are the he
MUST be willing to work shift hours (24/7). Contact centre operates 24/7 - this includes, weekends and on-site position. The position is based at 4 contact centres in Diep River,Retreat,Woodstock and Mitchell's to the areas mentioned in this ad where the contact centres are based. R14,000.00 to R20,000.00 before
HEAT) or similar ATS systems.
The contact centre service will support the channels below (and
technologies, with a solid understanding of Contact Centre processes and technology to join dynamic, well-established learning technologies Solid understanding of contact centre processes & technology Proficient in data
business. ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would with external applications and APIs, such as contact centres and Asterix. Ensure data integrity, security
teams including product development and the contact centre. A flexible approach as you'll be required
General: o Interaction with ops personnel, contact centre personnel, client and other 3PLs. · Tasks could
required, in liaison with the IT Service Desk, Contact Centre and all Technology Services Monitor and assess
Interaction with team members, operational and contact centre personnel. Ad hoc analysis, queries and business
Firewall / Security Experience Knowledge of Contact Centre Technologies e.g. IP PBX, Genesys, Asterisk