Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational databases will be expected. DUTIES: Assist customers with technical software related queries / problems in first line replication). Troubleshooting customer network and infrastructure related issues. Manage, prioritise and Any additional IT related certifications. Customer relations, 1st Line Support and Call Centre experience
cross-functional operative Experience with teams and customer relations; has the courage to focus on continuous self-improvement
cross-functional operative Experience with teams and customer relations; has the courage to focus on continuous self-improvement
and provide appropriate solutions. Manage customer relations to ensure satisfaction and retention. Identify
Agile Methodologies, Change Management, Customer Relations
Agile Methodologies, Change Management, Customer Relations
Success Manager, Technical Account Manager, Customer Relations Manager, or similar role within the MSP environment
Success Manager, Technical Account Manager, Customer Relations Manager, or similar role within the MSP environment
Supervising § Delivering Results and Meeting Customer Expectations § Relating and Networking § Applying Expertise
Supervising § Delivering Results and Meeting Customer Expectations § Relating and Networking § Applying Expertise