Suburbs) is currently looking for a Field Service Engineer to join them on a permanent basis IT / Finance Updating and concluding incidents, requests and service requests on the CA and SRS system within the agreed remote support to end users (Including WFH users) Managing and supporting incidents logged within SLA agreements support diagnosis and support for output device services Contribute to the end user knowledge base Escalating incidents and providing input to the end user problem management forum Ad Hoc assistance with projects and application
of cloud configuration/s
of Project Management Methodology
Take full responsibility for any in scope monthly service / project reviews and identify opportunities for account manager
sector is looking for a Change & Services Introduction Management
6 months contract opportuni p>
To lead a team of professionals that are trained to provide support, guidance and assistance to users of Operational Technology solutions and services within Global IM for the various sites and regions governance
Familiarity with IT monitoring and management tools such as Nagios, SolarWinds or similar platforms infrastructure
Familiarity with IT service management (ITSM) tools like ServiceNow, BMC Remedy
in liaison with the IT Service Desk, Contact Centre and all Technology Services Monitor and assess the performance, etc. meet/satisfy user requirements Manage Service level delivery according to agreed and signed business stability Manage 3rd Party escalation 2-3 years' direct experience in managing IT systems from channel environment. Experience in a healthcare services environment. ITIL Foundation Certified is a prerequisite
Co-ordinate and manage the IT change control process.
Review change requests to ensure they are
changes on IT services and infrastructure.
Develop, document, and implement change management procedures
and policies.
Continuously improve change management processes to enhance efficiency and effectiveness
compliance purposes.
Provide training to staff on change management processes.
Offer support and
implementation of changes.
Develop comprehensive service introduction plans detailing activities, timelines
SPECIALIST CHANGE AND SERVICES INTRODUCTION MANAGER.
Information Management (IM) develops and
and optimises the engine that powers the companies' digital and technology ecosystems, so our people
/>An IM Change Control Specialist oversees and manages the implementation process of IM changes within
implemented smoothly and with minimal disruption to services. This role is crucial in maintaining the stability
Description:
and digital solutions, offering comprehensive services across diverse industries. Operating worldwide their full potential. About the Role: The Service Delivery Manager will be responsible for leading transitions develop customised solutions. The Senior Transitions Manager will take over transitions of specific client engagements assessment and recommendations on process re-engineering and offshoring feasibility; Interact extensively users, senior management, and IT personnel; Lead client engagements to ensure consistent service delivery;
client facing role that ensures a seamless IT Service Management, helping business growth and creating value through IT intervention. We also do relationship management with business client IT teams. QUALIFICATIONS Requirements: • Minimum 8 - 12 years in managing IT service delivery of large client relationship (800Seats) client facing role that ensures a seamless IT Service Management, helping business growth and creating value through IT intervention. We also do relationship management with business client IT teams. QUALIFICATIONS