working in small teams. You will also need to be ok with being pushed out of your comfort zone - whether
Update & maintain software in new and existing shops Dashboard IQ WMS Emails Maintain Network (WIFI &
a differentiated and diversified retailer of Furniture, Household appliances, Consumer electronic and
task, excellent communication - face to face and telephonic - able to meet daily deadlines, required to join fault report Communicate with the clients via telephone and email Follow up with the clients to receive / service experience Excellent communication, telephonic and written High accuraccy -data capture and
task, excellent communication - face to face and telephonic - able to meet daily deadlines, required to join fault report Communicate with the clients via telephone and email Follow up with the clients to receive / service experience Excellent communication, telephonic and written High accuraccy -data capture and
to customers (internal and external) via the telephone. Responsibilities: Technician Service Accurately call report). Close 100% of customer queries (telephonic and email) within 4 working hours (Helpdesk SLA report). Accurately log all field support and telephone tickets and close within 30 minutes of receiving General Provide general customer support, either telephonic or at the front desk. Always comply with PPE
clients. Queries and interactions are mainly telephonic or via written correspondence, but may include regard to Key Performance Areas (KPAs) • Ensure telephonic queries are dealt with timeously and effectively advantageous Competencies: • Excellent written and telephonic communication skills • Responsible, punctual
back-up is done
OPERATIONS SUPPORT
customer services, this includes counter support, telephonic support, site support and repairs.
Manage