technical background in our support centre to provide online and telephonic service and support to external successful candidate must be focused and equipped to provide an outstanding customer service experience. Duties Duties would include, but not limited to: Provide guidance, mentoring and feedback to Level 1/2 support representatives in a positive and constructive manner. Provide advanced troubleshooting to resolve any escalated Manage and meet defined SLAs for each request. Provide frequent updates on all outstanding incidents/service
Provide Network and Telephone Support
compliance to OHS when setting up. Provide Desktop Support Provide software and hardware configuration in the region. Provide Network and Telephone Support Replace faulty devices. Provide 1st line support escalate matters to Lead: Business Support. Reporting Provide input to IT Operations reports. Qualifications
requirements, identifying human resource and service provider requirements, identifying materials required, materials requirements and engaging with service providers, supply chain and sub-contracting teams to confirm confirm plans as required · Appoint service providers by identifying skills and resources required, engaging to review and identify appropriate service providers, provide input into the contracting requirements and assessing resolution and management of risks and providing feedback weekly and as required OSHEM and Compliance
PURPOSE OF THE JOB: Service Desk Engineers provide IT end-user support on various components of an IT are expected to be professional, helpful and to provide assistance with a sense of urgency, regardless as accurately as possible in our PSA Platform, providing complete resolution descriptions. Analyze issues a timely fashion. Provide support to clients on all supported applications. Provide regular updates to via regular time and ticket/ task time entries. Provide guidance and training to customer personnel, empowering
Helpdesk Technician, you will be responsible for providing technical support and assistance to end-users excellent customer service. Responsibilities: Provide technical support and assistance to end-users via timely and effective resolution of IT problems Provide excellent customer service and satisfaction Requirements environment Customer-oriented mindset and a desire to provide excellent support Relevant IT certifications Benefits Benefits RPO is a Specialist Recruitment Agency that provides candidates and clients with unique recruitment
Helpdesk Technician, you will be responsible for providing technical support and assistance to end-users excellent customer service. Responsibilities: Provide technical support and assistance to end-users via timely and effective resolution of IT problems Provide excellent customer service and satisfaction Requirements environment Customer-oriented mindset and a desire to provide excellent support Relevant IT certifications Benefits Benefits RPO is a Specialist Recruitment Agency that provides candidates and clients with unique recruitment
an Android Developer to join a successful team providing software solutions to design, develop, and implement
requirements in accordance with specification provided.
Job Experience & Skills
patterns relating to inappropriate billing from providers and hospital networks, systems related issues patterns relating to inappropriate billing from providers - Analyse data and identify trends and patterns and departmental systems and processes
- Provide specialist input and recommendations to improve support required from area of specialisation is provided to enhance performance
Cost containment maintained within the research library
- Provide advice and / or training as required
- Maintain
specialises in providing high-quality backend systems for Managed Services Providers (MSPs), Internet Internet Service Providers (ISPs), and Wireless Internet Service Providers (WISPs). Their comprehensive solutions (Fibre) at home or fibre in area as they will provide you with connectivity. They have a dynamic and hosted VoIP infrastructure, including hosted PBXs Provide rotation-based standby support, including after-hours decent fibre internet connection which will be provided but will need to be located in an FNO coverage