experience will be accepted.
Provide Network and Telephone Support
Technician to provide technical support to their clients and programme their devices on site. Provide technical their clients Programme tracking devices on site Provide training on software to the client Report writing
Refactoring and enhancing existing software. Providing production support in troubleshooting, issue resolution may arise. Analyse and provide solutions to complex tasks and projects, providing accurate and timely work scope. Provide accurate and timely work break-down estimates for project tasks. Analyse and provide solutions tasks and projects, providing design documentation, as required for projects. Provide technical support
ideal candidate will have a wealth of experience providing complete oversight of IT Systems tackling various software problems. They should be comfortable providing technology solutions to employees and working CCTV Monitoring and troubleshooting (liaise with provider) Backups (creating and maintaining where required) Office, apps, etc) ISP Manage with 3rd party providers Google Workspace (Administration) Web domains domains, SSL certificate, liaise with provider if needed) External Providers (liaise with, facilitate, request
compliance to OHS when setting up. Provide Desktop Support Provide software and hardware configuration in the region. Provide Network and Telephone Support Replace faulty devices. Provide 1st line support escalate matters to Lead: Business Support. Reporting Provide input to IT Operations reports. Qualifications
Provide input to the
trouble shoot.
- Provide telephonic support to users if possible.
- Provide physical assistance
senior customer engineer if necessary.
- Provide temporary PCs to users when necessary (prioritise)
equipment.
Network and Telephone Support
- Provide daily operations support and maintenance for network
monitor network and telephone infrastructure to provide stable, dependable
services, by working with
(hardware, software and network calls).
- Provide telephone infrastructure (1st line support).
required to guide customers through situations, providing customer satisfaction. This may often be under in-office and the other will be out in the field providing customer support. Must have senior certificate service desk, desktop support, network support, etc. Provide expert support for Microsoft Office Suite and other and ensure equipment is properly configured. Provide IT support for customers in the field. Serve as requests, including hardware and software issues. Provide guidance and resolutions to IT-related inquiries
Service Desk Engineers provide IT end-user support on various components of an IT environment, including are expected to be professional, helpful and to provide assistance with a sense of urgency, regardless as accurately as possible in our PSA Platform, providing complete resolution descriptions. Analyze issues a timely fashion. Provide support to clients on all supported applications. Provide regular updates to via regular time and ticket/ task time entries. Provide guidance and training to customer personnel, empowering