understanding of customer service, architecture and Contact Center platforms, tools and technologies. Demonstrate other technologies needed to operate customer contact centres Demonstrate deep understanding of customer focusing on Contact Centre's and Contact Center key metrics Excel with evaluation of emerging Contact Center All round understanding of inbound and outbound contact centres & the various data and dialling regulations in large scale corporate Contact Center applications. Recent Genesys Contact Center product experience
ensure efficiency of the team. Be the point of contact for all time and attendance issues the team member training on core software and hardware used. Point of contact for customer complaints or escalations. Building Constructively participate as a member of the wider IT Department. Undertake any other tasks or once-off projects hands-on technical support, training, and point-of-contact services for our team members. We ensure the connectivity
to LOVE MONDAYS Flexible work/life balance - Be home in time for dinner or be there for your kid's sport
to LOVE MONDAYS Flexible work/life balance - Be home in time for dinner or be there for your kid's sport
to LOVE MONDAYS Flexible work/life balance - Be home in time for dinner or be there for your kid's sport
fill a position within their R&D Development Department - the primary objective being design development
external stakeholders. Integrates the team and department processes and procedures effectively with companywide