with good customer service in all aspect of administration and delivery of service. 2) Account Development: value, provide support and excellent customer service, in order to grow existing accounts. KEY RESPONSIBILITIES: business. • Collaborate with various internal departments to ensure the fulfilment of all customer requests Oversee relationship with service providers and partners and ensure all the services are delivered properly report any deviations to the relevant department for any corrective actions. QUALIFICATIONS, EXPERIENCE
· Maintain a high level of impact on other departments to support improved delivery. · Continually increase client and stakeholder needs, satisfaction, and service delivery Knowledge management: · Ensure that adequate disciplines when participating in projects. · Represent department or project on appropriate committees related
requires the services of a Radio Frequency Network Engineer in our Product Performance Department. We require network and ensure that they are maintained in a serviceable condition at all times. · Ensure that any work
e, SQL Server
e, SQL Server
disciplines Oracle, SQL Server Web Methods Web Services Automation / Scheduling tools / frameworks SOA Knowledge F5 SQL Server Integration Services SQL Server Reporting Services ESB and Cloud Computing Microsoft (CSF, CCF,CRM etc) Working knowledge of API-based services (e.g. REST, SOAP) Understanding of basic integration functions Provide second line support service to NOC, Service Desk, Business Desk SA and Business Desk Desk MAH Resolve incidents, problems, service requests and change requests in line with business priorities:
disciplines Oracle, SQL Server Web Methods Web Services Automation / Scheduling tools / frameworks SOA Knowledge F5 SQL Server Integration Services SQL Server Reporting Services ESB and Cloud Computing Microsoft (CSF, CCF,CRM etc) Working knowledge of API-based services (e.g. REST, SOAP) Understanding of basic integration functions Provide second line support service to NOC, Service Desk, Business Desk SA and Business Desk Desk MAH Resolve incidents, problems, service requests and change requests in line with business priorities:
Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle
leading service provider in IT and tech support industry, dedicated to providing exceptional service and members on projects and initiatives to improve IT services. Ensure compliance with company policies and security
IT support company requires the services of a junior technician. Excellent with documentation Ticket