industry Prioritizing customer needs Strong customer service focus Ability to do research and produce research Interpersonal Skills Feedback Skills Customer Service Focus Active listening skills Coaching and mentoring industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a twenty years of experience in delivering business services, garnering stellar client references, and maintaining industry Prioritizing customer needs Strong customer service focus Ability to do research and produce research
standards in the digital age. About the Role: Service Excellence Coordinators are responsible for driving improvement initiatives within contact center or Managed Service Provider (MSP) environments. Requirements: Demonstrated improvement initiatives within contact center or Managed Service Provider (MSP) environments.
HVAC, Fire and Wet Services Specialists seek experienced Regional Project Manager for the WC Region Project required, Experience in fire protection, HVAC, Wet Services, good budgeting, planning, and organizing skills
various on-premises and cloud-hosted systems and services. Ability to interpret business process flows into industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a twenty years of experience in delivering business services, garnering stellar client references, and maintaining various on-premises and cloud-hosted systems and services. Ability to interpret business process flows into industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a
MS System Center Operations Manager (SCOM) IT service delivery (ITIL) Intune Microsoft System Center Enrollment Service ITSM ticket management (ServiceNow) Workstations WSUS - Windows Server Update Services Software industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a twenty years of experience in delivering business services, garnering stellar client references, and maintaining MS System Center Operations Manager (SCOM) IT service delivery (ITIL) Intune Microsoft System Center
Must have matric 3 years of experience in an IT service desk or technical support role. ITIL Foundation configurations. Experience with remote desktop tools and IT service management software. Mentorship ABOUT US EXL is industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a twenty years of experience in delivering business services, garnering stellar client references, and maintaining Must have matric 3 years of experience in an IT service desk or technical support role. ITIL Foundation
configurations. Experience with remote desktop tools and IT service management software. Communication: Excellent verbal customer service. Team Player: Ability to collaborate effectively within a team and across departments. Certifications: customer service by promptly addressing and resolving IT-related inquiries, incidents, and service requests records of all incidents, service requests, and troubleshooting steps in the IT service management system. Create articles to assist users in self-service issue resolution. Software and Application Support: Assist users with
Field Service Engineer to join them on a permanent basis IT / Finance Responsibilities Assist users with Incident, Request or SRS on the Call TicketSystem) Assist to get new users operational on End User Devices Updating and concluding incidents, requests and service requests on the CA and SRS system within the agreed support diagnosis and support for output device services Contribute to the end user knowledge base Escalating the end user problem management forum Ad Hoc assistance with projects and application releases if and
passionate about delivering exceptional customer service and technical support, this could be the perfect development, particularly in mastering online customer service systems. Availability : Ability to respond to after-hours
and digital solutions, offering comprehensive services across diverse industries. Operating worldwide reach their full potential. About the Role: The Service Delivery Manager will be responsible for leading personnel; Lead client engagements to ensure consistent service delivery; Contribute to business development in