We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
professional services company servicing the South African, European and Australian markets with a focus on businesses and particular expertise in: 1. Insurance 2. Banking 3. Wealth and Investments 4. Retail 5. Telecommunication background in FinTech, Channel Financing, and Banking is highly sought. Candidates with experience in
professional services company servicing the South African, European and Australian markets with a focus on businesses and particular expertise in: 1. Insurance 2. Banking 3. Wealth and Investments 4. Retail 5. Telecommunication background in FinTech, Channel Financing, and Banking is highly sought. Candidates with experience in
“R” skills will be an advantage. Background in Banking / Finance / Insurance will be an advantage. Knowledge on data analysis and reporting for the US and African markets. Utilize DAX to enhance the functionality
Responsibilities: Lead as product manager in the South African market and act as a product owner as needed. Research advantageous. Strong understanding of the South African use case, user experience, and market dynamics Fluency in technology and emerging trends in the African context. The reference number for this position
at the office Industry: Financial, Payment and Banking Technology Services Amazing chance to join a well-established well-established FinTech company that specialises in banking and payment solutions. They are a fast-growing and career challenges. They aim to enable more banks and brands (listed companies and start-ups) to offer
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Skills/Experience:
1. Mastery in Microsoft 365 Admin Centre and Microsoft 365 SharePoint (5+ Years).
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