Technology Manager (Kingdom Purpose), Paarl, Cape Winelands. Company Name: The Cutting Edge Group. Our Requirements: - Tertiary Qualification in the technology sector. Duties: - General network maintenance
modern software development, digital and data technologies and vendors, with a focus on Microsoft, AWS Investments 4. Retail 5. Telecommunication The Senior Technology Engineer (STE) role entails software development researching, implementing, and integrating new technologies into our Client's applications. Moreover, the dynamic customer solutions, leveraging innovative technologies and coding methodologies to maintain our Client's Additionally, the STE may be required to support technology colleagues in troubleshooting application issues
We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
modern software development, digital and data technologies and vendors, with a focus on Microsoft, AWS Investments 4. Retail 5. Telecommunication The Senior Technology Engineer (STE) role entails software development researching, implementing, and integrating new technologies into our Client's applications. Moreover, the dynamic customer solutions, leveraging innovative technologies and coding methodologies to maintain our Client's Additionally, the STE may be required to support technology colleagues in troubleshooting application issues
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers customer support role. Working knowledge of VoIP technology. Familiarity with network cabling, classification
the progress and outcome of high-impact support calls and contributing to the root cause analysis process to users on the progress of outstanding support calls, including procurement requests. Monitoring Systems qualification (CTU, Centurion Academy, a University of Technology e.g., CPUT, etc.) One or more of the following & TECHNOLOGIES: Microsoft Office Suite Microsoft Exchange Server, WSUS, AD Backup technologies (Altaro virtualization technologies – Hyper-V, VMware, Proxmox. Ubiquity and Mikrotik technologies. Network switch
Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
suppliers 1st/2nd level support • Log calls. • Assign priority to calls low, medium, urgent, high, critical of SAP • Diploma / Certificate in Information Technology: System support or similar. • Solid experience
process as well as excellent knowledge of user-centred design principles In-depth knowledge of agile methodology proficiency with project management tools and technology Ability to prioritize effectively, work under