We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
applications for the position of Network Operations Centre (NOC) Shift Manager to manage network operations
Management Team, Merchants Department, Impacted Call Centre Agents.
Management Team, Merchants Department, Impacted Call Centre Agents. Merchant Socialisation: Socialisation
across various technologies Flexibility to work weekends, public holidays, and willingness to travel internationally clients through various channels, including meetings, calls, and emails. Troubleshoot and resolve operational
Requirements : - German Speaking - Flexibility for Weekend or Extended Hours / Different Time Zones - Rotational Interaction: - Engage with clients through meetings, calls, and emails. - Issue Handling: - Handle tickets through configuration, and resolve production support calls. - Change Management: - Raise Change Requests (CR's)
technologies. - Willingness and ability to work on weekends and public holidays on implementation and operations CAB. - Interaction with clients through meetings, calls and emails. - Receiving, troubleshooting, resolving
(international). Willingness and ability to work on weekends and public holidays on implementation and operations activities. Interaction with clients through meetings, calls and emails. Support the troubleshooting, resolving
assessments and assist with managed Security Operations Centre tasks. Conducts analyses and investigation of alleged
assessments and assist with managed Security Operations Centre tasks