year’s quality management experience in a Call Centre environment to join their team on a 3 year contract or similar ATS systems.
The contact centre service will support the channels below (and any support (both inbound and outbound).
experience in a Call Centre environment to join their team on a 3 year contract The contact centre service will Telephonic support (both inbound and outbound). Walk-in centre face to face support. Instant Messaging/AI Support
You'll be part of a dynamic team focusing on Data Centre Networks, utilizing Cisco ACI & Nexus, and Implement Data Centre Networks based on Cisco ACI & Nexus - Troubleshoot Data Centre networks - Create
you are highly passionate about UI/UX and user centred design, are still hands-on and keen to implement Sound knowledge in UI / UX and familiar with user centred design approach Fit for business purpose mind-set
of system/technical documentation (as per ISO standards). Ability and willingness to coach and give training of system/technical documentation (as per ISO standards). Preparation of user and operation manual. Creation systems compatibility with agreed AG strategies and standard. Ensure that all job streams for a system operate Accounting Accounts Payable Accounts Receivable Banking Interfaces via SAP Partner System, IDocs as well
of system/technical documentation (as per ISO standards) Ability and willingness to coach and give training of system/technical documentation (as per ISO standards) Preparation of user and operation manual Creation systems compatibility with agreed AG strategies and standard Ensure that all job streams for a system operate Accounting Accounts Payable Accounts Receivable Banking Interfaces via SAP Partner System, IDocs as well
activities. Chairs testing progress meetings / calls and actively manages the resolution of identified Requirements: In-depth Process Knowledge (Process & Standards). Able to lead ethically and work well with business
REQUIREMENTS: - In-depth Process Knowledge (Process & Standards) - Able to lead ethically and work well with business activities. - Chairs testing progress meetings/calls and actively manages the resolution of identified
support Interaction with clients through meetings, calls and emails Receiving, troubleshooting, resolving the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
line with IT Security standards and other compliance topics, quality standards and delivery requirements handover Ensure compliance & adherence to standards for audit adherence and quality assurance Actively of system/technical documentation (as per ISO standards) Preparation/Updating of user and operation manuals