seeking a dedicated and knowledgeable IT Service Desk Agent to join their dynamic team. As a leading provider escalate accordingly • Continuously update calls logged during the call life-cycle • Work closely with resolver timely updates are sent to requestor • Logging of calls with outside suppliers / Business partners • Takes computer applications • 1-3 years of experience in a call desk environment/ user support • Previous experience
environments, particularly those with inbound or outbound call centres. As a member of the Unified Comms
leading digital marketing agency specializing in inbound marketing, content strategy, and website development
systems across six countries, utilising a network of agents and shop owners. Coding is primarily done on the company objectives in serving customers. This role calls for commitment to exceptional credit systems and
communications platforms, collaboration tools, and contact center solutions. Responsibilities: Execute fundamental
how they want and manage everything themselves. We call it Freedom. About the Job No network is the same: the customers cloud-based PBX , troubleshooting call quality issues, or ensuring a smooth number porting months), you'll be sending lots of emails and be on calls that can take up a good chunk out of your day. This handling number porting requests: Taking inbound support calls. Proactively assisting customers with their willing to unlearn what you know when the situation calls for it. We're looking for people who have no problem
Forecasting Billing Attend Sales Calls, Practice Lead Calls & Staffing calls and take appropriate follow
monitoring and maintenance in their network operations center (NOC) Unleash your skills to defeat any glitches
electricity and smartphones through a network of agents and merchants. The young, hardworking team values
systems to improve commercial outcomes, such as a new agent portal or new data pipelines for core credit analytics