the ICT services sector is looking for a Service Delivery Manager to join their team. The Service Delivery (SDM) is responsible for the service relationships with one or more customers and is accountable for proactively improvement and development of service. This role manages the customers' service level expectations and monitors monitors, reports on, and drives service performance on behalf of the customer through relevant internal teams manages high severity customer incidents and problems, acting as the customers' eyes and ears within
operations through efficient and responsive Service Desk and Service Delivery Management teams, be accountable functional strategy and service management performance in line with service level agreements (SLAs). Also need to have looked after large service desks and service delivery managers as apart of their portfolio methodologies (Advantageous) Microsoft Office Suite Customer Service Team Leadership Business Analysis Good written implementation within own area Vendor management Customer management Business partner relationship management
and problem-solving skills to deliver support services for business applications SAP The successful candidate internal staff, and external customers: Analyse recurring incidents on the service desk and solve through interaction integrity within the system Ensure all critical services/systems are monitored Provide clear, professional and appropriate communication to colleagues, customers, and suppliers Carry out system maintenance tasks and maintaining production computer systems in a customer-facing support environment of at least 5 years
delivery of your project that adds value to your customer's business PEOPLE Working with teams to solve complex performance reviews. CUSTOMER Building strong relationships and understanding customer business needs Managing Managing customer expectations Identify opportunities for service improvements and strategic alignment regulations Building on their reputation within the customers environment WHAT WE NEED FROM YOU A bachelor's well-crafted solutions, systems and services that make an impact for your customer A hunger to continually improve
methodologies (Advantageous) Microsoft Office Suite Customer Service Team Leadership Business Analysis Good written activities Technical implementation in own area Customer management Business partner relationship management
Accreditation (Advantageous) Microsoft Office Suite Customer Service Team Leadership Business Analysis Latest open-source in own area Vendor management Stakeholder and customer management Quality management Risk management
standards and timelines CUSTOMER Building strong relationships and understanding customer business needs Managing Managing customer expectations Identify opportunities for service improvements and strategic alignment
deployments of cloud configuration/s Automate cloud services Collaborate with Public Cloud Providers specifically integration and consumption of services Maintain and enhance cloud service offerings including portal and and catalogue items Ensure all service offerings integrate into processes (includes infrastructure recoveries maintain the stability and reliabitly of the cloud services Rightsize the infrastructure as and when required Responsibilities Continue Automation of cloud database services end to end Conduct logical deployments of cloud
deployments of cloud configuration/s Automate cloud services Collaborate with Public Cloud Providers specifically integration and consumption of services Maintain and enhance cloud service offerings including portal and and catalogue items Ensure all service offerings integrate into ITSM processes (includes infrastructure maintain the stability and reliabitly of the cloud services Rightsize the infrastructure as and when required Responsibilities Continue Automation of cloud database services end to end Conduct logical deployments of cloud
NET, C# Domain. Experience in: Git CI/CD RESTful services / APIs Testing frameworks for APIs Test-Driven MSMQ, IBM MQ, Service Bus, Complex Event Processing, WCF Services, Windows Services, command-line applications Experience in Azure development experience, Azure Services/resources (Event Hub, Logic App, Stream Analytics)