Routing, Switching, Session Border Controllers, Gateways & Soft switch experience (essential) Experience planning / recovery and execution (essential) Managing staff Experience at least 3 years Skills and knowledge
Azure DevOps. Working experience in Application Gateways, App Services, Front-Door, Azure Service Bus,
Experience with Google APIs. Experience with payment gateway
internal staff on technical and system processes. Perform internal training for technical staff as required programming, aggregator, asynchronous messaging, API gateway. · Extensive experience in designing Restful APIs
configuring hardware and software. Speaking to staff to quickly get to the root of their problem. Providing feedback. Talking staff through a series of actions to resolve a problem. Following up with staff to ensure the
headcount budget, fixed term contracts, staff movements, secondments, staff utilization Take appropriate disciplinary measures as required Facilitate induction of new staff within one month of joining the organization Diploma
Maintain oversight and control over all Helpdesk staff in relation to service levels and functional ownership objectives by managing staff; planning and evaluating department activities. Maintains staff by recruiting, selecting orienting, and training employees. Accomplishes staff results by communicating job expectations; planning effort and initiative to communicate, guide and lead staff to comply to policies, process and procedures drafted drafted as an instruction for all ESD employees. Staff Retention & growth. Objective 2 : Client Experience
implementations (retail) Office Support: Assisting staff with IT queries related to their duties Assisting technical queries Anydesk remote support for all staff Sourcing IT equipment Branch management access (retail account management Setup of Desktop/laptop for new staff Key Cloak Manage IT Team & Weekly Roster Manage
communication. Provide technical support to field staff on bug fixes. Testing and Implementation Ensure support to field staff. Provide training and create training manuals to field staff. Conduct debugging
configurations, and user guides Collaborating with other IT staff and departments to ensure smooth functioning of