Service Desk Engineers provide IT end-user support on various components of an IT environment, including incidents or service requests and you will continuously better yourself through training and research and the face of the company. Deliver exceptional service to internal and external customers. Respond to ticket/ task time entries. Provide guidance and training to customer personnel, empowering the users to
Suburbs) is currently looking for a Field Service Engineer to join them on a permanent basis IT / Finance Updating and concluding incidents, requests and service requests on the CA and SRS system within the agreed support diagnosis and support for output device services Contribute to the end user knowledge base Escalating Team Viewer Basic network troubleshooting skills Service Management and Call Ticketing systems (E.g. CA installation and repairs Reporting and administration Services knowledge Problem tracking tool Technologies Competencies
infrastructure and rack mounted hardware Understanding of Service Level Agreements TECHNICAL / LEGAL CERTIFICATION minimal supervision Good communication and customer service skills Exceptional Troubleshooting skills Key Performance Maintenance of wired and wireless LAN Deliver customer service - Communicate, dress, and display positive attitude
infrastructure and rack mounted hardware Understanding of Service Level Agreements TECHNICAL / LEGAL CERTIFICATION minimal supervision Good communication and customer service skills Exceptional Troubleshooting skills Key Performance Maintenance of wired and wireless LAN Deliver customer service - Communicate, dress, and display positive attitude
is growing, and we are hiring another Field Service Engineer for our client in Southern Suburbs, Cape Town Reviewing tickets and requirements on Autotask Service Desk Ensuring Autotask is updated on ticket progress Systems or engineering Min 3 years relevant working experience as a Field Service Engineer in the ICT Excellent communication skills Exceptional client services experience Detailed orientated Computer literate
Integration Services (API) Manager that oversees and supports all development efforts within the organisation external application services into their current enterprise integration services platform. We are currently understanding of financial platforms and data services is critical to this role. The successful candidate integration, API Management, API Security, Enterprise Service Bus (ESB) and other core integration infrastructure and maintenance for API management platforms and services such AKANA and WSO2, etc. Experience in in different
standards in the digital age. About the Role: Service Excellence Coordinators are responsible for driving improvement initiatives within contact center or Managed Service Provider (MSP) environments. Requirements: Demonstrated improvement initiatives within contact center or Managed Service Provider (MSP) environments.
seasoned professional with a passion for client services and leadership? An exciting opportunity awaits experienced Business Unit Manager to oversee our client services division. In this role, you will be responsible a track record of delivering results in client services, we invite you to join our team and be part of Demonstrated ability to drive revenue and manage client service contracts Minimum Desired Experience: Minimum of client service operations, including end-user devices (printing, laptops, desktops, managed service desk
HVAC, Fire and Wet Services Specialists seek experienced Regional Project Manager for the WC Region Project required, Experience in fire protection, HVAC, Wet Services, good budgeting, planning, and organizing skills
Senior Client Service Analyst to join our team. As a seasoned Senior Client Services Analyst, your support on systems and services to clients across various markets and services, including specialized
What you’ll do: