(Northern Suburbs) is currently looking for a Business Support Specialist to join them on an independent contract IT / Finance Responsibilities 1st line business support helpdesk for systems like XPLAN via 4Me (Business and user support Investigate, analyse, resolve, and advise on support issues in XPLAN support environment complex problems Understand and develop the business support team competency Financial Service / Stockbroking
users with day-to-day IT issues Providing end user support to end users Quality incident resolution Regular SLA Provide remote support to end users (Including WFH users) Managing and supporting incidents logged requests logged on CA Providing first line support diagnosis and support for output device services Contribute experience in IT software and hardware, desktop, and laptop support Relevant OEM Certification Relevant hardware Basic operating system knowledge Output device support Team Viewer Basic network troubleshooting skills
policies. 5. Troubleshooting and Support: Provide technical support to end-users for Intune-related issues certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Azure Administrator
policies. 5. Troubleshooting and Support: Provide technical support to end-users for Intune-related issues certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Azure Administrator
customer requirements. • Technical training and support of customers on management systems and/or areas Guidance provided to junior engineers and other technicians, as well as input to developers. • Conflict handled monitored objects maintained. • Technical training and support of customers on management systems and/or areas
requirements. To support the delivery of applications, the Business Analyst will be required to: • Support the communication stakeholder/s. • Testing of software applications and supporting the business through change management, training systems projects. • Support the business management team with management reporting. • Support the business applications
day-to-day tasks and projects
sessions
a wide spectrum of IT technologies First line support offered Improvements to health checks made on an
interactions of business process and requirements to support system design and development Contributing to the