systems. Availability : Ability to respond to after-hours calls as needed, ensuring our clients receive support required. Working Hours: Monday to Friday, 8:00 am to 5:00 pm, with flexibility for after-hours support. Market
guests and staff, during and after normal office hours.
duties:
UK clients is beneficial. Working Hours : Monday - Friday, 37.5 hour week. Shifts : 08:00 - 16:00 (UK) NAS) Exchange troubleshooting Duties: Ensuring all calls are logged into the helpdesk system and having ownership notes are added to all calls. Managing the timely resolution of open calls and call actions across all customers must verify with Kontak Recruitment. Ensuring all calls are logged into the helpdesk system and having ownership notes are added to all calls. Managing the timely resolution of open calls and call actions across all customers
including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
transportation required)
Please refrain from
transportation required) Must be available for after-hours support R14,500 (Depending on experience)
ServiceDesk calls
- Backup setup and monitoring
- Participates in providing 7-day/24 hour on-call
with Finance master data objects (profit centre, cost centre, cost element, G/L account, asset master) will be contacted. Should you not hear from us after 30 days you may consider your application unsuccessful