candidates with a technical background in our support centre to provide online and telephonic service and support escalated requests. Maintain a high degree of first-time resolution for support queries. Manage and meet alert the supervisor of any trends in customer calls, complaints, or requests. Assist with all queries Minimum 3 years in an Internet Service provider call center environment. A strong understanding of Wireless
1st line support engineers Provide 2nd line data centre support at the server infrastructure level Escalate customers with progress-information and estimated times to completion Matric or Grade 12 Tertiary qualification essential Min 5 years' experience supporting data centre software and must have good understanding of server
require • Logging of faults where required • First time resolution and ownership of any query received Recommended Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
assist with installs, maintenance, ordering of parts and configurations. Travel will be required between assigned calls within SLA requirement. Diagnose and resolve technical issues. Ordering of parts. Administrative Administrative functions, which include closing of calls, job cards, capturing of travel and other reports multi-tasking skills. Critical thinking and problem solving. Time Management skills with ability to meet deadlines
teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service
customers with progress-information and estimated times to completion. Regularly follow-up on outstanding where personal resolution is unachievable. Monitor time spent on remote incident / request-resolution to service-level obligations. Retain ownership of support-call and diligently manage to resolution. Verify whether the Team Leader or Manager of trends in customer calls. Perform research and continued effort towards education information-request in the call-logging system. Ensure that all auxiliary fields in the call-logging system are
materials and accurate documentation on the ERP;
-Timely creation and submission of Purchase Orders for
supplier information such as qualifications, delivery times product ranges, etc;
- Complying with current
information rapidly;
- Ability to work as part of a team and collaborate on large projects;
Please call us on 010030127
NB: Should
perform and complete all technical assignment on time and within allocated hours and costs. Sales Performance definition and battery limits of Scope of Work, Cost-Time-Resources scenario and contribute to meet overall such as, Asset Criticality Rankings, Reliability Centred Maintenance (RCM) studies. Valid Code B driver's environments and industries Work effectively as part of a team Work with limited supervision. Achieve your application unsuccessful at this time. We appreciate the time and effort you have invested in applying
Are you ready to be part of a transformational journey that will reshape the digital landscape of Africa launching a groundbreaking Software Engineering Centre of Excellence (COE); dedicated to building future-focused interpersonal skills Good organizational, multi-tasking, and time-management skills Relevant degree or certificate
duties: