IT Service Delivery Manager, Other, Cape Town, Company Name: Surgo HR & Training. Surgo (PTY) Ltd including insurance, healthcare, banking and financial services, media, retail, and others. They aim to bridge Intelligence. Our client is recruiting for an IT Service Delivery Manager to join their team based in Cape client facing role that ensures a seamless IT Service Management, helping business growth and creating accounts from IT Service delivery perspective. IT Service Management and Delivery - Lead Service delivery Reviews
configurations. Experience with remote desktop tools and IT service management software. Communication: Excellent verbal Demonstrated commitment to providing exceptional customer service. Team Player: Ability to collaborate effectively customer service by promptly addressing and resolving IT-related inquiries, incidents, and service requests records of all incidents, service requests, and troubleshooting steps in the IT service management system. Create knowledge base articles to assist users in self-service issue resolution. Software and Application Support:
configurations. Experience with remote desktop tools and IT service management software. Communication: Excellent verbal Demonstrated commitment to providing exceptional customer service. Team Player: Ability to collaborate effectively customer service by promptly addressing and resolving IT-related inquiries, incidents, and service requests records of all incidents, service requests, and troubleshooting steps in the IT service management system. Create knowledge base articles to assist users in self-service issue resolution. Software and Application Support:
Facility Operations Such as - Housekeeping, F&B Service, Front office management, Guest House Management attrition management, Vendor development including IFM Services etc., Physical Security such as - Guards, Electronic Electronic access, CCTV etc., Engineering Services such as - building & equipment maintenance to achieve QUALIFICATIONS Graduate with industry specific knowledge / service industry background with working knowledge of functional Facility Operations Such as - Housekeeping, F&B Service, Front office management, Guest House Management
Facility Operations Such as - Housekeeping, F&B Service, Front office management, Guest House Management attrition management, Vendor development including IFM Services etc., Physical Security such as - Guards, Electronic Electronic access, CCTV etc., Engineering Services such as - building & equipment maintenance to achieve QUALIFICATIONS Graduate with industry specific knowledge / service industry background with working knowledge of functional Facility Operations Such as - Housekeeping, F&B Service, Front office management, Guest House Management
related tasks, projects and services. The role provides the business with IT services including IT supplier procurement, service management, data security related processes and IT support services. 1. Infrastructure including servers, networks, databases, and cloud services. This involves monitoring performance, troubleshooting Response: Responding to and resolving IT incidents and service disruptions in a timely manner to minimize downtime industry-specific requirements, and internal policies. 9. Service Provider and Supplier Management, administration
including insurance, healthcare, banking and financial services, media, retail, and others. The Client is headquartered client facing role that ensures a seamless IT Service Management, helping business growth and creating key accounts from IT Operations perspective. IT Service Management and Delivery - Lead Operational Reviews Internal stakeholders. Participate in ongoing Service Operations Reviews and also on new business growth Responsible for identifying, implementing and review of service improvement initiatives - Drive productivity improvements
the platform is engineered to be secure and meet service level objectives - Progress the platform's capabilities and maintain run-books for all required platform services / functions. - Manage and maintain operations stakeholders to the development of Service Level Agreements (for inclusion into Service Catalogues) for the platform enhance service delivery - Identify and maintain continuous engagement with customers/users/services of the all stakeholders - Service delivery to ensure customer satisfaction - Maintain service, quality and desired
the platform is engineered to be secure and meet service level objectives
- and maintain run-books for all required platform services / functions.
- Manage stakeholders to the development of Service Level Agreements (for inclusion into Service Catalogues) for the platform Stakeholder Management and engagement to enhance service delivery
- Identify maintain continuous engagement with customers/users/services of the platform
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our client's customers. Define interactions and services based on relevant business, technical, and design solutions Actively collaborate with UX Architects, Service Designers, BA's, Product managers and other stakeholders Experience in designing products and services for Financial Services institutions. Knowledge Knowledge in processes and practices to develop new products and services. Knowledge of interaction models, flows and wireframes contextual uses for experience maps, user journeys and service blueprints. Understanding of areas of specialization