standards in the digital age. About the Role: Service Excellence Coordinators are responsible for driving Requirements: Demonstrated ability to independently manage multiple initiatives and work streams effectively; improvement initiatives within contact center or Managed Service Provider (MSP) environments. Requirements: Requirements: Demonstrated ability to independently manage multiple initiatives and work streams effectively; Strong improvement initiatives within contact center or Managed Service Provider (MSP) environments.
interacting and engaging with jurisdictional client service teams where requirements are to be gathered, analyzed
tracking and reporting progress and delivering training for the Operational Framework and controls
service teams and levels of the organization
Analysis
of policies and procedures to the defined Fund Service Matrix
Gap analysis between existing Group
and tracking
Will be involved in Project Management activities, including maintaining project plans
team is growing, and we are hiring another Field Service Engineer for our client in Southern Suburbs, Cape Reviewing tickets and requirements on Autotask Service Desk Ensuring Autotask is updated on ticket progress systems Details Resolution summary Escalation management Accurate time logging Client support Using the 3 years relevant working experience as a Field Service Engineer in the ICT space Must have own vehicle Excellent communication skills Exceptional client services experience Detailed orientated Computer literate
Role:
The role of IT Risk Manager resides in the Governance, Risk and Business Engagement
responsible for Governance and IT Risk Management.
The IT Risk Manager will be actively involved in
in defining, implementing and management of the IT Risk Management Framework and processes for our client
client. The IT Risk Manager will be involved in reporting on IT related risks in all the clusters to the
compliance
City of Cape Town, Cape Town, Woodstock
Job Type:12 support business goals in collaboration with senior management and stakeholders
Minimum of 10 years of project management experience in the IT industry
Knowledge andto 5 years of proven experience as a Product Manager in a software development environment
City of Cape Town, Cape Town, support business goals in collaboration with senior management and stakeholders
We require a senior PM with strong skills in managing complex projects with multiple moving parts and be a motivated; skilled and experienced Project Manager to work on a high energy, fast paced program of delivery of I&T Projects for the VAS (Value Added Services) Business Unit.
These projects are to deliver roadmap which includes Financial Services; Bill payments and Cellular Services
ROLE OUTPUT/CORE TASKS
Programme
Responsible for building and managing the relationship with the business areas of accountability
CyberPro Consulting is a professional services company servicing the South African, European and Australian Oracle. We offer the highest quality professional services at competitive rates combined with flexible engagement turnkey options to onsite contractor services. CyberPro's services: 1. AWS and Microsoft Azure 2. Software DevOps 9. Automation Testing 10. IT Project Management 11. Finance, Risk & Compliance 12. Engineering opportunity to join Our Client as an IT Operation Manager, reporting to the Head of Systems and Development