of the IT Infrastructure, Operations, Data/Node rooms and new ISP installations. Duties will include but upliftment Server / Datacenter rooms Management of all data rooms and node rooms, ensuring the technicians technicians keep them to a standard Documentation of node rooms Managing teams of technicians Keeping track of outages
requirements and implementing elegant solutions, leaving no room for errors.
Skills & Experience:
customer Provide Onboarding User training Attend Daily Standups Attend UAT sessions if needed Continuous discovery
workshops, conferences, and meetings.
on escalations within Service Level Agreements • Attend to technical and software related queries raised
workflows) Complete Security SPDA questionnaires Attend Agile ceremonies (Daily standups, backlog grooming
will be a Team Leader with a car and transport to attend to call outs. Key Responsibilities: Telecommunications
Operations Timecard management Forecasting Billing Attend Sales Calls, Practice Lead Calls & Staffing
g. dropdown list changes, system configuration) Attend Major Incident Boilers (P1 and P2 incidents) Log
monitoring.