documentation and handover to maintenance / call centre and accepting handover from presales for new engineer role PABX certifications Avaya IPO, ACCS (call centre) certifications and experience Solid networking and maintenance of VoIP based PABX systems and call centres Working knowledge of different provider links
Management Team, Merchants Department, Impacted Call Centre Agents.
Management Team, Merchants Department, Impacted Call Centre Agents. Merchant Socialisation: Socialisation
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
experience in a Team Lead / Supervisor role in a Call Centre Certifications: Official CompTIA A and/or N Official
with relevant experience in the management of , Call Centres, Field support solutions, Logistics & Projects