implementation, client complaints, comments, reports, call centre queries and other sources. Proactive issue resolution least 2 years experience in operations within a medical corporate environment Clinical experience with
implementation, client complaints, comments, reports, call centre queries and other sources. Proactive issue resolution least 2 years experience in operations within a medical corporate environment Clinical experience with
comprehensive technical support and training to brokers and agents. Spearhead risk management initiatives and operational
comprehensive technical support and training to brokers and agents. Spearhead risk management initiatives and operational
stakeholders. Deliver actionable data insights to aid client acquisition and retention efforts. Analysis
Maintain interaction with business analysts, change agents as well as project managers to create synergies process. Test policy and procedural manuals, job aids, quick references and training material to ensure
technician/branch/contractor within 30 minutes of call received Serve as the first point of contact for Satisfaction Maintain the abandoned call rate below 4% (Abandoned call report). Close 100% of customer queries
Understanding of voice assistant and conversational agent technologies Familiarity with speech recognition
findings to supervisor. Liaise with department heads in aid of cooperation and resolution of issues. Knowledge
email your CV to rndounetworkrecruitment.co.za or call 011 622 9526. If you are not contacted within 2