We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
deployments of them. Support of Information Systems in call center environments. Systems development / specifications
applications for the position of Network Operations Centre (NOC) Shift Manager to manage network operations
products on the website.
documentation and handover to maintenance / call centre and accepting handover from presales for new engineer role PABX certifications Avaya IPO, ACCS (call centre) certifications and experience Solid networking and maintenance of VoIP based PABX systems and call centres Working knowledge of different provider links
negotiable based on experience. E-mail Nokuthula on nokuthulag e-Merge.co.za or call her for a chat on 011 463 opportunities. Are you ready for a change of scenery? e-Merge IT recruitment is a niche recruitment agency right companies, in the right roles. Check out the e-Merge IT website www.e-merge.co.za for more great
negotiable based on experience. E-mail Nokuthula on nokuthulag e-Merge.co.za or call her for a chat on 011 463 opportunities. Are you ready for a change of scenery? e-Merge IT recruitment is a niche recruitment agency right companies, in the right roles. Check out the e-Merge IT website www.e-merge.co.za for more great
negotiable based on experience. E-mail Nokuthula on nokuthulag e-Merge.co.za or call her for a chat on 011 463 opportunities. Are you ready for a change of scenery? e-Merge IT recruitment is a niche recruitment agency right companies, in the right roles. Check out the e-Merge IT website www.e-merge.co.za for more great
ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities opportunities. Are you ready for a change of scenery? The e-Merge IT recruitment is a specialist niche recruitment right companies in the right roles. Check out the e-Merge website www.e-merge.co.za for more great positions