Midrand
requests from varied inbound sources into the companys Call Management System.
Required to ensure that
can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined
specific processesEnsure that 98% of all calls are answered within 30secondsAccountable
confirm customers informationUpdate the call at least once a day with all correspondences and
customerEnsure that the call classification matches the call descriptionEnsure that
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Unite RecruitingNorth Johannesburg
emergency onsite support is required at the data centre. Professional diagramming and completing of relevant
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Johannesburg
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Update managerClusters / Data Centres
Cartrack Pty LtdNorth Johannesburg
the Video products. Assist staff with escalated calls and queries that relate to Video Solutions. Communicate
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IsanqaMidrand
support Interaction with clients through meetings, calls and emails Testing CR's (Change Requests) and preparing
support • Interaction with clients through meetings, calls and emails • Testing CR's (Change Requests) and
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