required of you: Collaborate with the 24/7 Response Centre, ensuring seamless support for their app users Experience with Agile software development and call centre/logistics environments. Excellent communication ability. Contact Phindi a t phindileme-merge.co.za or call her at 011 463 3633 to discuss this and other opportunities
Communications Technology division at the Ithala Trade Centre. We are currently seeking a qualified and experienced system testing and implementation Manage support calls to ensure user support and that high service levels
technologies, with a solid understanding of Contact Centre processes and technology to join dynamic, well-established learning technologies Solid understanding of contact centre processes & technology Proficient in data visualization
acknowledged as the preferred and market-leading centre of excellence for Microsoft knowledge, understanding
InfoSec tools and techniques i.e. O365 Security Centre, Mimecast, Qualys, AV, SIEM's, Qualys and Nessus
crucial role in driving the success of outbound calling operations by ensuring that the dialler system
BET Software as a whole. Actively become a change agent and drive continuous learning within the team thus
data input - Ensure that data captured on client call logging system incident/task is accurate and according
and external stakeholders through email, recorded calls and in person. Ensure process governance and quality
character, setting directions and making tough calls in your roadmap Balance business demands with platform