time period you need it for. JOB PURPOSE: Account Managers focus on achieving their sales targets from within The Account Manager will be required to perform 2 primary roles: 1) Account Management: day-to-day management management and smooth running of their Account(s), delighting the client(s) with good customer service accounts. KEY RESPONSIBILITIES: Account Operations Management • Identify and facilitate sales and business contacts to ensure that key accounts optimally managed. • Lead relationship building initiatives with
the performance of Billing Assurance controls To manage the performance of the control environment in an To manage the incident management process relating to billing and cost-impacting issues To manage overall Operational Framework Management Operational Incident Management Technology Management Continious Improvement Stakeholder management Audit Management Revenue Assurance Governance Process Reporting Project Management Business years' experience in Revenue Assurance and Fraud Management; Experience working in a medium to large organization
satisfaction, and service delivery Knowledge management: · Ensure that adequate knowledge regarding specialisation projects, when required. · Conform to project management disciplines when participating in projects. · Problem solving and decision making skills. · Task Management · Computer Technology Skills · Communication
satisfaction and service delivery Knowledge management - Ensure the system is documented and all documents projects, when required - Conform to project management disciplines when participating in projects - Generic Objectives Specific deliverables: Knowledge management: -Ensure the system is documented and all documents forum. • Risk Management, Compliance and Governance of systems • Systems Change Management • Client facing
satisfaction and service delivery Knowledge management - Ensure that adequate knowledge regarding specialisation projects, when required - Conform to project management disciplines when participating in projects - application of relevant legislation Skill -Task Management -Adobe Creative Suite -Data modelling and evaluation
satisfaction and service delivery Knowledge management - Ensure that adequate knowledge regarding specialisation projects, when required - Conform to project management disciplines when participating in projects - -Communication Skills -Computer Technology Skills -Task Management -Adobe Creative Suite -Customer Focus -Business