IT Service Desk Analyst - Gauteng A digital bank with a strong entrepreneurial identity and a high-performance high-performance culture is looking for a Customer Service Representative to attend to our customers including requests. Track, route and redirect tickets to correct resources/ resolver groups. Escalation of re-occurring priority issues to relevant stakeholders. Avoiding service interruptions by performing system installations procedures. Documenting processes and maintaining service desk records. Collaborating with internal departments
IT Service Desk Analyst - Gauteng A digital bank with a strong entrepreneurial identity and a high-performance high-performance culture is looking for a Customer Service Representative to attend to our customers including requests. Track, route and redirect tickets to correct resources/ resolver groups. Escalation of re-occurring priority issues to relevant stakeholders. Avoiding service interruptions by performing system installations procedures. Documenting processes and maintaining service desk records. Collaborating with internal departments
of cloud configuration/s
QUALIFICATIONS and EXPERIENCE:
their qualifications (degrees/ diplomas) for an in-service training in the various occupations mentioned below: Ms Office) Strong administration skills Client Service orientation Ability to work in and as part of a
detail
Web Development. Ensure best practice design and correct usage of appropriate technology stacks. Ensure of UML modelling techniques beneficial
provide solutions to faults logged on helpdesk. Service and maintenance of all computers (production and peripherals). Update the intranet and allocate the correct level of access to users on file server and ERP Directory accordingly with users that are in service and out of service with the company 1st Tier and 2nd Tier
CyberPro Consulting is a professional services company servicing the South African, European and Australian Oracle. We offer the highest quality professional services at competitive rates combined with flexible engagement turnkey options to onsite contractor services. CyberPro's services: 1. AWS and Microsoft Azure 2. Software and motivating the team to deliver quality guest service and meet financial targets for the property. He/She Manager ensures all related systems are configured correctly, validated and working to full capacity, and responsible
CyberPro Consulting is a professional services company servicing the South African, European and Australian Oracle. We offer the highest quality professional services at competitive rates combined with flexible engagement turnkey options to onsite contractor services. CyberPro's services: 1. AWS and Microsoft Azure 2. Software and motivating the team to deliver quality guest service and meet financial targets for the property. He/She Manager ensures all related systems are configured correctly, validated and working to full capacity, and responsible