requires a unique blend of technical skills, customer service aptitude, and a collaborative spirit, ensuring knowledge bases, and FAQs to assist in customer self-service and team reference. -Continuous Learning skills, with a focus on providing exceptional customer service. Familiarity with project management and CRM
customer base.
platform application support to achieve customer satisfaction and service excellence.
platform application support to achieve customer satisfaction and service excellence. Accountable for problem support. Ensure high standards of customer engagement and services are maintained. Expected to complete fruitless, wasteful and irregular expenditure. Customer Service Maintains effective working relationships relationships with customers (both internal and external) towards rendering highest quality of services. Represents Functional Consultant in implementing Dynamics 365 Customer Service. Strong understanding of Microsoft Dynamics
the phone, or in person. Inform customers about IT products and services. Walk customers step-by-step through hardware and software. Follow up with customers to ensure satisfactory service. Communicate customer feedback
for client environments. Customer Service: Provide exceptional customer service, effectively communicating
assessed through customer feedback.
facilitating the management of customer accounts • Working on escalations within Service Level Agreements • Attend
Flexible and adaptable Ethical decision-making Customer service-orientated Willingness to travel Sense of
recovery of vehicles while providing exceptional customer service and maintaining the highest safety standards