technologies needed to operate customer contact centres Demonstrate deep understanding of customer service for a service organization focusing on Contact Centre's and Contact Center key metrics Excel with evaluation understanding of inbound and outbound contact centres & the various data and dialling regulations technologies including SIP, TDM, CM, Intelligent Call Routing, IVR, Call Routing, WFM, ACD, etc. Extensive experience
Experience
Experience Microsoft 365 & SharePoint Admin Centre Email Migrations Networking Setup, Maintenance
Logging, following up, testing and resolving of call bug tracker. Investigate and provide feedback to Liaison Contact Client to clarify requirements Update calls with clear understanding of expected outcome Upfront
technician/branch/contractor within 30 minutes of call received Serve as the first point of contact for Satisfaction Maintain the abandoned call rate below 4% (Abandoned call report). Close 100% of customer queries
implementation, client complaints, comments, reports, call centre queries and other sources. Proactive issue resolution
implementation, client complaints, comments, reports, call centre queries and other sources. Proactive issue resolution
in effective prioritization Knowledge of user-centred design principles Understanding design quality
email your CV to rndounetworkrecruitment.co.za or call 011 622 9526. If you are not contacted within 2
Team Leader with a car and transport to attend to call outs. Key Responsibilities: Telecommunications technicians