Key performance areas: Handle confidential information with discretion and professionalism Proactively and accuracy Proficient in office software and technology tools Excellent written and verbal communication
system knowledge Interpret and process technical information Support referral risk management Process and
system knowledge Interpret and process technical information Support referral risk management Process and
address poor service feedback. Keep management informed to avoid surprises. Manage staff weekend stand-by
address poor service feedback. Keep management informed to avoid surprises. Manage staff weekend stand-by