Key performance areas: Main Responsibilities: Technician scheduling and execution of the service call call outs Scheduling call outs with in-house technicians and sub-contractors Logging and managing tickets Check Technicians clock-in/out for overtime calculation Book technician accommodation Process sub-contractor
Key performance areas: Main Responsibilities: Technician scheduling and execution of the service call call outs Scheduling call outs with in-house technicians and sub-contractors Logging and managing tickets Check Technicians clock-in/out for overtime calculation Book technician accommodation Process sub-contractor
targets with a healthy balance between internal Technicians, overtime, and outsourced jobs. Maintain positive maintaining team capability (both admin staff and technician skills on admin work). Administer, finalize, personally manage one region: Ticketing, schedule technician, process paperwork and close out tickets. Ensure all all tickets on the in-house system, is processed efficiently and accurately to closing off tickets on
targets with a healthy balance between internal Technicians, overtime, and outsourced jobs. Maintain positive maintaining team capability (both admin staff and technician skills on admin work). Administer, finalize, personally manage one region: Ticketing, schedule technician, process paperwork and close out tickets. Ensure all all tickets on the in-house system, is processed efficiently and accurately to closing off tickets on
service – processing orders, handling all correspondence, sell products/services, processing goods returned Working knowledge of SAP Knowledge of irrigation products would be advantageous Excellent computer literacy
service – processing orders, handling all correspondence, sell products/services, processing goods returned Working knowledge of SAP Knowledge of irrigation products would be advantageous Excellent computer literacy
analysis to enable optimal forecasting results Product lifecycle management Place supplier purchase orders literate(Excel – Advanced would be advantageous) Product and market knowledge Ability to cope under pressure