job holder will be part of a high-quality team undertaking Quality checking of the work completed by a team of multi-skilled Quality Advisors responsible for completing quality assessments across a range management reporting and insight Responsible for quality scores and risk management in line with Client Working alongside the Training Manager to instil a quality centric culture from employee early life. Job Required Experience in the BPO Industry A background in quality assurance, compliance, risk management or other
payment processes.
Maintain high levels of quality and productivity by managing workload and meeting reduce errors and losses and take pride in your quality of work.
Offer world-class service.
Develop
appropriate goods and services based on price, quality, delivery times and services support. Essential procedures, reviewing increases etc. Checking costs, quality and levels of service. Monitor stock levels to
appropriate goods and services based on price, quality, delivery times and services support. Essential procedures, reviewing increases etc. Checking costs, quality and levels of service. Monitor stock levels to
Facilities and inspection of work to ensure that quality standards are maintained or improved. The role
Facilities and inspection of work to ensure that quality standards are maintained or improved. The role
ensure a smooth flow of work Working with managers, quality assurance staff and colleagues in order to resolve
ensure a smooth flow of work Working with managers, quality assurance staff and colleagues in order to resolve
Proficient in typing. Additional skills/personal qualities: Attention to detail Ability to multitask, set
Proficient in typing. Additional skills/personal qualities: Attention to detail Ability to multitask, set