Answering of the switchboard and directing calls to correct department or person, greeting visitors, Answering phones in a professional manner, and routing calls as necessary. Assisting colleagues with administrative duties. Answering, forwarding, and screening phone calls. Sorting and distributing mail. Provide excellent
Answering of the switchboard and directing calls to correct department or person, greeting visitors, Answering phones in a professional manner, and routing calls as necessary. Assisting colleagues with administrative duties. Answering, forwarding, and screening phone calls. Sorting and distributing mail. Provide excellent
direct phone calls to the appropriate staff members Operate a busy switchboard and screening calls Maintain
direct phone calls to the appropriate staff members Operate a busy switchboard and screening calls Maintain
Internal admin support Internal communication to call centre Adhoc duties The post Administrator appeared
Financial sector. Switchboard operator Answering calls and welcoming clients in a professional way Taking
Financial sector. Switchboard operator Answering calls and welcoming clients in a professional way Taking
OF DUTIES : Handle telephone queries. Record all calls received. Attend to all claims queries received
responses to all internal and external calls received. Ensure all calls are transferred to the correct extension
- beneficial. 12 months or more experience in a call centre role. Proficient in English and a 2 nd language customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete