PERFORMANCE AREAS Support Ignite in-house contact centres in organising people resources and monitoring daily fitness industry Formal or informal training in a call center environment Fluent in both written and verbal Proven track record of maintaining high levels of call forecasting in a fast-paced industry Ability to workforce planning tools nationally to support in-house call center operations. Build and lead the teams that
documents Answering incoming calls and attending to enquiries Screening calls for two Directors Diary management provided Dealing with email correspondence and phone calls on behalf of the Directors Coordinate travel and
documents Answering incoming calls and attending to enquiries Screening calls for two Directors Diary management provided Dealing with email correspondence and phone calls on behalf of the Directors Coordinate travel and
Branch Manager with their duties Answering all phone calls and conveying messages on time to designated personnel
Branch Manager with their duties Answering all phone calls and conveying messages on time to designated personnel
Switchboard – Answering and transferring incoming calls Log attendance register for all staff Maintaining
Switchboard – Answering and transferring incoming calls Log attendance register for all staff Maintaining
their site in Cape Town. ▪ Answering overflow of calls from the switchboard. ▪ Standing in for reception
their site in Cape Town. ▪ Answering overflow of calls from the switchboard. ▪ Standing in for reception
within set company deadlines Answering of incoming calls and attending to queries Personal assistant duties