Technical Call Centre & General Admin Receive breakdown reports from customer and log the call with the the Technical Supervisor to allocate a Field Service Engineer or forward to the relevant Regional Team arranging for work to commence Liaise with Technical Supervisor for Field Service Engineer availability and schedule
Technical Call Centre & General Admin Receive breakdown reports from customer and log the call with the the Technical Supervisor to allocate a Field Service Engineer or forward to the relevant Regional Team arranging for work to commence Liaise with Technical Supervisor for Field Service Engineer availability and schedule
Handle incoming and outgoing mail, emails, and phone calls - Provide exceptional customer service - Perform