levels Customer Service Skills Relationship building skills Interpersonal Skills Computer Literacy: Microsoft Suite Numerical skills – ability to do relative types of calculations Document tracking skills Client correspondence correspondence skills Ability to deal with account enquiries Ability to carry out instructions effectively effectively Verbal and Written communication skills Organised and Meticulous (Attention to detail) Endurance Requirements: Friendly, presentable & strong people skills Ability to work well under pressure and to maintain
levels Customer Service Skills Relationship building skills Interpersonal Skills Computer Literacy: Microsoft Suite Numerical skills – ability to do relative types of calculations Document tracking skills Client correspondence correspondence skills Ability to deal with account enquiries Ability to carry out instructions effectively effectively Verbal and Written communication skills Organised and Meticulous (Attention to detail) Endurance Requirements: Friendly, presentable & strong people skills Ability to work well under pressure and to maintain
levels Customer Service Skills Relationship building skills Interpersonal Skills Computer Literacy: Microsoft Suite Numerical skills – ability to do relative types of calculations Document tracking skills Client correspondence correspondence skills Ability to deal with account enquiries Ability to carry out instructions effectively effectively Verbal and Written communication skills Organised and Meticulous (Attention to detail) Endurance Requirements: Friendly, presentable & strong people skills Ability to work well under pressure and to maintain
levels Customer Service Skills Relationship building skills Interpersonal Skills Computer Literacy: Microsoft Suite Numerical skills – ability to do relative types of calculations Document tracking skills Client correspondence correspondence skills Ability to deal with account enquiries Ability to carry out instructions effectively effectively Verbal and Written communication skills Organised and Meticulous (Attention to detail) Endurance Requirements: Friendly, presentable & strong people skills Ability to work well under pressure and to maintain
levels Customer Service Skills Relationship building skills Interpersonal Skills Computer Literacy: Microsoft Suite Numerical skills – ability to do relative types of calculations Document tracking skills Client correspondence correspondence skills Ability to deal with account enquiries Ability to carry out instructions effectively effectively Verbal and Written communication skills Organised and Meticulous (Attention to detail) Endurance Requirements: Friendly, presentable & strong people skills Ability to work well under pressure and to maintain
levels Customer Service Skills Relationship building skills Interpersonal Skills Computer Literacy: Microsoft Suite Numerical skills – ability to do relative types of calculations Document tracking skills Client correspondence correspondence skills Ability to deal with account enquiries Ability to carry out instructions effectively effectively Verbal and Written communication skills Organised and Meticulous (Attention to detail) Endurance Requirements: Friendly, presentable & strong people skills Ability to work well under pressure and to maintain
Scorecard Good Verbal and written communication skills Good Telephone Etiquette Effective and efficient Good Listening and Interpretation skills Conflict Management skills Report writing Planning and Prioritising
advantage Good administration skills Good verbal and written communication skills Telephone Etiquette Query Query Handling Administration Conflict management skills Excellent planning and prioritising Diary Management
Answer and direct phone calls: Listen to calls skillfully, taking down messages accurately, and transferring customer service: Display superb customer service skills, always remaining friendly, and professional with ABILITIES REQUIRED Competencies Strong administrative skills Professional Verbal and Written Communication Self-Management Solving Attention to Detail Interpersonal Skills Organisational skills Deal with emergencies in a timely and Trustworthy and Dependable Strong prioritizing skills Strong Work Ethic Customer Focused, Results Driven
Answer and direct phone calls: Listen to calls skillfully, taking down messages accurately, and transferring customer service: Display superb customer service skills, always remaining friendly, and professional with ABILITIES REQUIRED Competencies Strong administrative skills Professional Verbal and Written Communication Self-Management Solving Attention to Detail Interpersonal Skills Organisational skills Deal with emergencies in a timely and Trustworthy and Dependable Strong prioritizing skills Strong Work Ethic Customer Focused, Results Driven